Privacy Policy

This Privacy Policy applies to the services of Michael & Joanne Manchester. We value the privacy of our customers and are committed to handling personal data with care, confidentiality and transparency.

By using our website or placing an order, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

When you place an order, create an account or interact with our website, we may collect the following personal information:

  • Full name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Payment information (processed securely via third-party payment providers)

  • IP address and device information

  • Browsing behaviour and activity on our website

We only collect information that is necessary to provide and improve our services.

How We Use Your Information

Your personal data may be used for the following purposes:

  • Processing and delivering orders

  • Providing customer service and support

  • Sending order confirmations, updates and important service information

  • Improving our website, services and customer experience

  • Preventing fraud and ensuring secure transactions

  • Complying with legal and regulatory obligations

We do not sell or misuse your personal data.

Sharing Information with Third Parties

Your data is shared with third parties only when necessary to operate our business, such as:

  • Payment service providers

  • Shipping and logistics partners

  • IT and website service providers

These third parties are required to handle your data securely and in accordance with applicable data protection laws.
We may also disclose information if legally required to do so.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When data is no longer needed, it is securely deleted or anonymised.

Cookies

Our website uses cookies to:

  • Improve website functionality

  • Analyse website traffic and usage

  • Support marketing and advertising efforts

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

Your Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Request deletion of your data

  • Object to certain types of data processing

  • Request data portability, where applicable

To exercise any of these rights, please contact us using the details below.

Contact Information

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Business name: Michael & Joanne Manchester
Email: info@michaelandjoanne.co.uk